Concierge Services

APG understands the importance of first impressions.  In addition to uniformed security services, our exclusive Concierge services promote a welcoming environment while offering the protection of your most critical assets.

Specialized Training

Our Concierge Security Officers are trained utilizing specialized training programs focused on the customer. Successful participants of this unique training program are taught habits, skills and actions required to provide exceptional customer service.  The training includes the following modules taught by APG’s certified instruction staff:

  • Your Attitude & Presence
  • Choice & Mission
  • Trust Your Intuition
  • Meeting & Greeting
  • Electronic Communication Skills
  • Managing Stress & Building Relationships
  • Safety
  • Personal Self-Leadership

Specialized Services

Our highly-trained Concierge Security Officers can provide the following services:

  • Facilitating Informational Requests
  • Securing Dinner Reservations
  • Facilitating Inbound & Outbound Telephone Calls
  • Researching Travel Arrangements
  • Arranging for Transportation Services
  • Securing Special Event Tickets

All of APG’s Concierge Security Officers are cross-trained in APG’s exclusive 24-hours Basic Security Officer Training.  As such, Concierge Security Officers can also provide the following services:

Additional Services

  • Interior and Exterior Patrols
  • Visitor and Employee Escorts
  • Valet Parking
  • Emergency Response
  • Identification Verification and Visitor Log Documentation
  • Secure Entrances and Exits
  • Fire Safety Equipment Inspections
  • Emergency Operations Plan Implementation